Frequently Asked Questions

Our comprehensive kits include a high-efficiency hub motor (front or rear), an intelligent motor controller, an LCD/LED display for performance tracking, a pedal-assist sensor (PAS), throttle, and highly durable waterproof wiring harnesses. High-capacity lithium-ion batteries are available as customized additions based on your specific market requirements.

Safety is our paramount concern. We utilize premium Grade-A cells and integrate advanced Battery Management Systems (BMS) that protect against overcharging, deep discharge, short circuits, and thermal variations. All units undergo rigorous aging and lifecycle testing before dispatch.

Yes, our kits are engineered for universal compatibility. They fit over 90% of standard bicycle frames, including mountain, city, and hybrid bikes. We provide detailed dropout specifications (typically 100mm front, 135mm rear) to ensure a seamless integration process.

For standard configurations, our production lead time is typically 15 to 25 business days. Customized OEM orders may require 30 to 45 days. We work closely with our partners to provide accurate forecasting and align with your supply chain schedules.

Absolutely. We specialize in helping partners build their own brands. We offer comprehensive OEM/ODM services, including custom motor engraving, specialized display programming, bespoke packaging, and tailored component configurations to match your brand identity.

We stand behind our engineering with a comprehensive 24-month warranty on motors and batteries, and a 12-month warranty on controllers and accessories. We also provide dedicated post-sales technical support and readily available replacement parts to ensure your operations run smoothly.